At Pretty Little Frames, we want you to love every item you purchase. If you’re not completely satisfied, we’re here to help.

1. Eligibility for Refunds

• Refunds are available for items returned within 7 days of delivery.
• Items must be unused, unwashed, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Refundable Items

We do not offer refunds on:

• Sale or clearance items
• Personalized or custom-made products
• Items returned after the 7-day window

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Share photos and order details
• We’ll arrange a replacement or full refund, including delivery costs

4. Refund Process

• Once your return is received and inspected, we’ll notify you of approval.
• Approved refunds are processed within 5–7 business days via M-Pesa or your original payment method.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect.
• We recommend using a trackable courier service.

6. Contact Us

For refund requests or questions, reach out via WhatsApp, email, or our website contact form. We’re happy to assist!