1. General

By shopping with Pretty Little Frames, you agree to the following terms and conditions. These terms apply to all purchases made through our website, social media platforms, or direct messaging channels.

2. Products

• All products are listed with accurate descriptions and images to the best of our ability.
• Availability may vary, and we reserve the right to update or discontinue items without prior notice.

3. Pricing

• All prices are listed in Kenyan Shillings (KES) and include applicable taxes.
• Prices are subject to change without notice, but confirmed orders will not be affected.

4. Payments

• We accept payments via M-Pesa, and other approved methods listed at checkout.
• Full payment is required before dispatch of goods.

5. Delivery

• We deliver to all areas within Nairobi and across Kenya, including remote regions.
• Delivery timelines range from 2 to 5 business days depending on location.
• Delivery fees may apply and will be communicated during order confirmation.

6. Returns & Exchanges

• Items may be returned or exchanged within 7 days of delivery, provided they are unused, in original packaging, and accompanied by proof of purchase.
• Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

7. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and order details.
• We will arrange a replacement or refund as appropriate.

8. Customer Support

• For any inquiries, reach out to us via WhatsApp, email, or our website contact form.
• Our support hours are Monday to Saturday, 9 AM to 6 PM EAT.

9. Privacy

• We respect your privacy. Any personal information shared with us is used solely for order processing and communication.